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BEWARE! US Airways not handling Complaints

October 13, 2012 6:41pm by JustMee

Happened: 
In My Life

While employed w/ US Air they pushed their ticket, gate & baggage agent to send all complaints to the local Station Mngr's email address so those complaints would not have to be reported to the DOT. You know those numbers come out on T.V. & radio about airline complaints? Well US Air's are grossly under reported. Read more

American Airlines Employee Revealed in AA Facebook Wall Customer Complaints

June 14, 2012 3:40pm by editor

Happened: 
In The News

Oh, American Airlines. Duane Clark. He’s been one of yours. He's provided unique insight into customer-posted complaints or topics including the U.S. military, the eldery or disabled, and even death. Some might construe some of those comments as nasty. Read more

Customers Accuse American Airlines of Employees on AA Facebook Fan Page: Eagle Flight Attendant Involved on Social Media Space

May 1, 2012 1:21am by editor

Happened: 
In The News

Consumers continue to allege that American Airlines employees have infiltrated or invaded the AA wall space on Facebook -- the online social sphere where some arguably customer-bashing discussions have taken place, possibly as far back as mor Read more

Is One Social Media Wall About to Break? Consumers Allege American Airlines Employees Infiltrate Facebook Fan Page Customer Complaints

April 24, 2012 12:56am by editor

Happened: 
In The News

It may not be a spy novel but activity on the American Airlines fan page seems to read like a thriller in its own right.  There certainly seems to be some serious intrigue: Customers arguing, fighting amongst themselves and positioning for defense in squabbles that seem to border on feuds. And it’s all over customer complaints – or that’s the theory anyway. Read more

British Airways BA Charges Customers Twice to Keep Paid Mileage Purchased Already

February 29, 2012 9:28pm by copythat

Happened: 
In My Life

I like flying British Airways and don't mind donating mileage to charity, but it makes me angry to be paying for miles twice (now Avios) twice. Purchased mileage is good for three years. BA used to offer a way to extend mileage by donating to charities. That option no longer exists and airline customers have to pay again, to keep a product already purchased previously. Read more

SUV Driver Shoots Down Church Tunnel in San Francisco Subway Shutdown

January 19, 2012 8:08pm by editor

Happened: 
In The News

San Francisco's subway system has been delayed for all kinds of reasons including unruly passengers, protests and earthquakes and things like police shootings - Read more

See video

US Airways Passenger Lucky to be Alive as TSA Tases Man Leaving Item on Plane

January 17, 2012 7:20pm by editor

Happened: 
In The News

US Airways has had repeated problems and now one of its passengers has been tased after leaving an item on-board a plane. Despite the weapon causing nearly 700 deaths since introduction, TSA uses a taser twice on an unarmed man in Sacramento's California airport. Read more

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Cairo Customs Serves Up Cow Brains in 420 Pound Seizure of Smuggled Organs

January 16, 2012 1:04am by editor

Happened: 
In The News

Airport security is tough nowadays whether it's in the U.S. or abroad. And attempts to smuggle certain stuff tends to increase the odds of getting busted--particularly if it involves roughly 500 pounds. Attempts to transport cow brains tops the list. Read more

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7 Bad Ways American Airlines Bombs its Brand Over Baldwin Boot in PR Nightmare

December 8, 2011 12:41am by editor

Happened: 
In The News

What a fool--and it ain't Alec Baldwin. In a battle of egos, American Airlines puts itself in a PR nightmare spotlight. While AA insinuates the actor's infantile over Twitter posts, airline PR chooses Facebook for equally stupid remarks. Yes, it does look dumb to claim a lavatory door can slam hard enough to startle your pilot behind a closed cockpit door.
  Read more

Stupid American Threat of FAA as Airlines Boot Baldwin in Words with Friends Fight

December 7, 2011 12:56am by editor

Happened: 
In The News

Words with Friends is dangerous stuff. Not for flight safety necessarily, but for an actor. American Airlines has kicked Alec Baldwin off an LA to NY plane--booted over the game. Maybe AA flight attendants are a bit stressed with the bankruptcy. The airline threatens the FAA may take action. Read more