Oh, American Airlines. Duane Clark. He’s been one of yours. He's provided unique insight into customer-posted complaints or topics including the U.S. military, the eldery or disabled, and even death. Some might construe some of those comments as nasty. Read more
It may not be a spy novel but activity on the American Airlines fan page seems to read like a thriller in its own right. There certainly seems to be some serious intrigue: Customers arguing, fighting amongst themselves and positioning for defense in squabbles that seem to border on feuds. And it’s all over customer complaints – or that’s the theory anyway. Read more
What a fool--and it ain't Alec Baldwin. In a battle of egos, American Airlines puts itself in a PR nightmare spotlight. While AA insinuates the actor's infantile over Twitter posts, airline PR chooses Facebook for equally stupid remarks. Yes, it does look dumb to claim a lavatory door can slam hard enough to startle your pilot behind a closed cockpit door. Read more
Words with Friends is dangerous stuff. Not for flight safety necessarily, but for an actor. American Airlines has kicked Alec Baldwin off an LA to NY plane--booted over the game. Maybe AA flight attendants are a bit stressed with the bankruptcy. The airline threatens the FAA may take action. Read more
"Stuck": it's a video of two guys' midnight romp through the Dallas-Fort Worth International Airport after a canceled flight, including their harmless hijinks in the otherwise boring and deserted spot. The scenario isn't far removed from scenes in Tom Hanks' "The Terminal" but the videoed antics ignite a security debate over the DFW hub. Read more
If TSA doesn't serve as the cause for disruption in the flying experience, the reaction of onboard passengers and flight crew can apparently take its place. Read more