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American Airlines Employee Revealed in AA Facebook Wall Customer Complaints

June 14, 2012 3:40pm by editor

In The News

Oh, American Airlines. Duane Clark. He’s been one of yours. He's provided unique insight into customer-posted complaints or topics including the U.S. military, the eldery or disabled, and even death. Some might construe some of those comments as nasty. Read more

Customers Accuse American Airlines of Employees on AA Facebook Fan Page: Eagle Flight Attendant Involved on Social Media Space

May 1, 2012 1:21am by editor

In The News

Consumers continue to allege that American Airlines employees have infiltrated or invaded the AA wall space on Facebook -- the online social sphere where some arguably customer-bashing discussions have taken place, possibly as far back as mor Read more

Is One Social Media Wall About to Break? Consumers Allege American Airlines Employees Infiltrate Facebook Fan Page Customer Complaints

April 24, 2012 12:56am by editor

In The News

It may not be a spy novel but activity on the American Airlines fan page seems to read like a thriller in its own right.  There certainly seems to be some serious intrigue: Customers arguing, fighting amongst themselves and positioning for defense in squabbles that seem to border on feuds. And it’s all over customer complaints – or that’s the theory anyway. Read more

7 Bad Ways American Airlines Bombs its Brand Over Baldwin Boot in PR Nightmare

December 8, 2011 12:41am by editor

In The News

What a fool--and it ain't Alec Baldwin. In a battle of egos, American Airlines puts itself in a PR nightmare spotlight. While AA insinuates the actor's infantile over Twitter posts, airline PR chooses Facebook for equally stupid remarks. Yes, it does look dumb to claim a lavatory door can slam hard enough to startle your pilot behind a closed cockpit door.
  Read more

Stupid American Threat of FAA as Airlines Boot Baldwin in Words with Friends Fight

December 7, 2011 12:56am by editor

In The News

Words with Friends is dangerous stuff. Not for flight safety necessarily, but for an actor. American Airlines has kicked Alec Baldwin off an LA to NY plane--booted over the game. Maybe AA flight attendants are a bit stressed with the bankruptcy. The airline threatens the FAA may take action. Read more

STUCK Dallas Airport Terminal Romp Video Ignites Security Debate

June 18, 2011 3:30pm by hearit

In The News

"Stuck": it's a video of two guys' midnight romp through the Dallas-Fort Worth International Airport after a canceled flight, including their harmless hijinks in the otherwise boring and deserted spot. The scenario isn't far removed from scenes in Tom Hanks' "The Terminal" but the videoed antics ignite a security debate over the DFW hub. Read more

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American Airlines Flight Turns to Barroom Brawl Over Bathroom Access

January 26, 2011 10:01pm by hearit

In The News

If TSA doesn't serve as the cause for disruption in the flying experience, the reaction of onboard passengers and flight crew can apparently take its place. Read more