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I purchased a Maylong GPS for Dummies from a major online retailer in July 2011. I won't mention the retailer, who is always great, but they are New and shaped like an Egg. The GPS had a one-year warranty. From the first, it was difficult to keep the charger plugged into the unit's mini-USB socket, but it finally became so annoying I decided to return it for repair. Back in February of this year, I e-mailed for an RMA number, was given one and told to return the unit and they'd "get it right back" to me via repair or replacement. The unit was returned and received by the company on March 7. When I did not receive it back by late March or early April, I began e-mailing and calling to check the status. Only ONE time did I manage to get hold of a human; she verified that the unit had been received and would take "a few more weeks." So I waited, then in late April began trying to call and e-mail again. Every phone call gets the automated greeting and no live person is ever available. The voice mail is usually full, but if one is taken, the call is never returned; likewise, no e-mails receive a response. In mid-May, after literally dozens of attempted calls, I checked the BBB to learn I was not the only one with this problem and the company has an "F" rating there. In early or mid-May, I filed a complaint with the BBB, and Maylong has 30 days to respond. I did see that several cases on BBB have been recently resolved, but so far I've heard nothing, and my next step will be the Attorney General of Michigan.
I've had to live without my GPS for over three months now after having purchased it to learn my way around a new area after a move. From where I sit, it appears the company STOLE my GPS unit, or intends to hold onto it until the one-year warranty is up in July.
As am aside, I'll mention that the maps firmware in the unit also seemed outdated, as once in St. Louis MO and once in Dayton OH it acted as if I'd driven into the Berumuda Triangle, showing a map grid and announcing streets which didn't exist, or taking me to the wrong destination. Once it tried to get me to "proceed straight" - straight over the side of a bridge onto a freeway below. The Maylong website has a support tab with updates listed and has been promising for many months "Coming Soon," much like my GPS repair that has been MIA since early March.
These GPS units are widely sold at several major Big Box stores, and Maylong now also has a line of tablet products. My advice? Find another brand, or if it breaks, don't send it back because you'll never see it again.