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T-Mobile is not giving customers Unlimited Data but is throttling service to make it unusable

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by hearit

hearit's picture
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Happened: 
In My Life

T-Mobile's unlimited data plan is showing to be very limited. The company advertises unlimited transfer but I didn't realize that only applies to cell customers staying below a minimum. Once customers hit a monthly allowance, the provider sends a text message stating my service would be throttled until the next billing cycle.

This is really tricky wording on Tmobile's part that shouldn't be allowed. It's true the company doesn't cut off customers but it's not really unlimited service when the provider slows service down to such a grinding halt that it becomes the better part of unusable. Sending an e-mail can take roughly half a minute (instead of normal seconds or less) for customers who hit the company cap. The throttling method is not just frustrating, it's outrageous considering the company's ads. Does anyone know a way around this problem or is it a lost cause that forces a change in service or contract? Sprint is the only company I can find that does not place a cap on data transfer use. It seems customers in a contract with T-Mobile should be able to have that contract considered meaningless and voided based on advertising methods from the company. How a company can really advertise something as unlimited when it simply makes the service not function seems crazy. Has anyone terminated their contract successfully because of misadvertising or shady advertising.

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Average: 4.3 (3 votes)

Comments

Yes Sprint has unlimited

June 13, 2012 by Chantel, 6 years 9 weeks ago

Chantel's picture
member

Yes Sprint has unlimited data, but it comes at a price of an extra $10 per month on top of your bill. You might want to look at Verizon as they are rolling out a new plan at the end of June. Take a look at the new plan here (http://solutions.vzwshop.com/shareeverything/?intcmp=VZW-VNT-SE-PLANRECMND) I had T-mobile and currently have Sprint, both have crap for customer service and DON'T believe anything you are told by Sprint. Good luck finding a data plan to fit your needs :)

The fact that tradition

December 6, 2012 by Taily, 5 years 36 weeks ago

Taily's picture
member

The fact that tradition mobile apps/web apps are so accepted also earnings that businesses & individuals are choosing tradition mobile app development over off the projection solutions.
http://www.indigomultimedia.com/