American Express Amex Lost Credit Cards No Phone Call

December 14, 2009 by editor

Lose a wallet with an Amex credit card, have it called into a by a kind citizen (whom didn't illegally charge the card) to American Express, but don't expect Amex to reward the customer with a courtesy telephone call.
 
American Express doesn't call its account holders/customers who lose the card, or have an entire wallet picked up by someone whom immeditely notifies the credit card. According to Amex, the reason for failure to call is due to security reasons. So, let's get this straight: your own credit card company is not calling its own customer/cardholder because that person someow poses a threat to his own security?
 
Since Amex touts customer service, does it not seem reasonable that one of its services includes notifying its cardholder of the fact that a kind citizen has notified the company of a found wallet or purse? Protecting security? Or rather pure laziness?